Service Delivery Manager

Remote

Full Time

Experienced

Job Title: Service Delivery Manager
Type: Full-Time
Location: Remote (LATAM-based)
Industry: Staff Augmentation / IT Consulting

About Us

At Puzzle, we specialize in connecting top-tier engineering and support talent from LATAM with leading companies across the U.S. and beyond. Our team is passionate about delivering not just talent, but true value and long-term partnerships to our clients.

About the Role

We're looking for an experienced Service Delivery Manager to oversee client relationships and ensure exceptional delivery across our staff augmentation engagements. This is a client-facing role focused on nurturing long-term partnerships, ensuring client satisfaction, and managing the performance of our consultants.

The ideal candidate will have a strong background in Customer Success, Account Management, or Service Delivery, ideally within a consulting or staffing environment.

Key Responsibilities

Client Relationship Management

Act as the main point of contact for assigned clients
Build strong relationships and serve as a trusted advisor
Conduct regular check-ins and performance reviews

Delivery Oversight

Monitor and ensure the successful delivery of staff augmentation services
Address any delivery issues and escalate when needed
Work cross-functionally with recruitment, HR, and operations

Talent & Performance Management

Partner with internal teams to ensure consultants are meeting expectations
Collect client feedback and coach consultants when needed
Track contract renewals and identify growth opportunities

Reporting & Communication

Maintain up-to-date records of client accounts
Share regular reports on performance, utilization, and satisfaction metrics

Qualifications

3+ years in a Customer Success, Account Management, or Service Delivery role
Experience in staff augmentation, recruiting, or consulting
Proven success managing multiple clients or accounts simultaneously
Strong communication, problem-solving, and stakeholder management skills
Bilingual (English & Spanish) preferred

Join Us and Enjoy These Perks!

Competitive Salary: Earn a USD salary that matches your skills and experience.
Full-Time Remote
Paid Time Off: We value work-life balance, offering PTO so you can recharge.
Private Health Insurance: Your health matters, and we help with a subsidy to cover your care.
Salary Reviews every year!
Paid Training and Certifications

Ready to put your puzzle-solving skills to the test? Join our team today!

Want to learn more about us?

LinkedIn: Puzzle
Instagram: @puzzle.tech_

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