Senior Account Manager

Honduras
Full Time
Experienced

Job Title: Senior Account Manager
Company: Puzzle
Location: Honduras, Remote

About Puzzle:

At Puzzle, we are dedicated to delivering innovative technology solutions to businesses across various industries. Our team of passionate professionals is committed to helping our clients achieve their business goals by leveraging the power of technology.

Job Summary

We’re looking for a Senior Account Manager to manage our most valuable client relationships—including CEOs, franchise owners, and other high-level stakeholders. You’ll serve as the trusted point of contact across the entire client lifecycle, ensuring top-tier service, maximizing account value, and driving long-term success.

Responsibilites

  • Act as the primary liaison for VIP clients, franchise partners, and C-level contacts, providing white-glove service tailored to their business goals

  • Lead seamless onboarding experiences, ensuring tech support, training, and software configurations are executed with precision

  • Build long-term, consultative relationships with executive stakeholders—offering insights, anticipating needs, and proactively resolving pain points

  • Conduct regular strategic check-ins to understand evolving client goals, operational challenges, and expansion opportunities

  • Coordinate closely with internal teams (technical support, product, and leadership) to deliver a consistent and exceptional client experience

  • Monitor client usage trends, NPS, and satisfaction levels—proactively resolving any issues before they escalate

  • Create custom reports and executive updates highlighting ROI, performance metrics, and service value

  • Identify and pursue growth opportunities, including upsells, cross-sells, and multi-location expansions

  • Own retention and renewal discussions, ensuring high satisfaction and continued partnership

Qualifications

  • 4+ years of experience in Account Management, Customer Success, or Client Relations—preferably within tech, SaaS, or franchise-oriented businesses

  • Proven success working directly with executive-level stakeholders and VIP clients

  • Exceptional communication skills (written, verbal, video) with the confidence to lead presentations and tough conversations with CEOs and business owners

  • Experience managing multi-location or franchise accounts is a strong plus

  • Analytical mindset with the ability to translate client data into strategic recommendations

  • Highly organized and self-motivated, capable of managing multiple high-stakes accounts simultaneously

  • Fluent in English and Spanish

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