Puzzle
Service Delivery Manager
Remote - Full Time
Job Title: Service Delivery Manager
Type: Full-Time
Location: Remote (Honduras based)
Industry: Staff Augmentation / IT Consulting
About Us
At Puzzle, we specialize in connecting top-tier engineering and support talent from LATAM with leading companies across the U.S. and beyond. Our team is passionate about delivering not just talent, but true value and long-term partnerships to our clients.
About the Role
We're looking for an experienced Service Delivery Manager to oversee client relationships and ensure exceptional delivery across our staff augmentation engagements. This is a client-facing role focused on nurturing long-term partnerships, ensuring client satisfaction, and managing the performance of our consultants.
The ideal candidate will have a strong background in Customer Success, Account Management, or Service Delivery, ideally within a consulting or staffing environment.
Key Responsibilities
Client Relationship Management
- Act as the main point of contact for assigned clients
- Build strong relationships and serve as a trusted advisor
- Conduct regular check-ins and performance reviews
- Monitor and ensure the successful delivery of staff augmentation services
- Address any delivery issues and escalate when needed
- Work cross-functionally with recruitment, HR, and operations
- Partner with internal teams to ensure consultants are meeting expectations
- Collect client feedback and coach consultants when needed
- Track contract renewals and identify growth opportunities
- Maintain up-to-date records of client accounts
- Share regular reports on performance, utilization, and satisfaction metrics
Qualifications
- 3+ years in a Customer Success, Account Management, or Service Delivery role
- Experience in staff augmentation, recruiting, or consulting
- Proven success managing multiple clients or accounts simultaneously
- Strong communication, problem-solving, and stakeholder management skills
- Bilingual (English & Spanish) preferred
Join Us and Enjoy These Perks!
- Competitive Salary: Earn a USD salary that matches your skills and experience.
- Full-Time Remote
- Paid Time Off: We value work-life balance, offering PTO so you can recharge.
- Private Health Insurance: Your health matters, and we help with a subsidy to cover your care.
- Salary Reviews every year!
- Paid Training and Certifications
Ready to put your puzzle-solving skills to the test? Join our team today!
Want to learn more about us?
LinkedIn: Puzzle
Instagram: @puzzle.tech_
